Get ready within 3 months to pass your ITIL V3 Foundation certification exam. This course is specially developed and delivered by our ITIL V3 Foundation Certified industry practitioners to help you pass the ITIL V3 exam in the minimum possible time and on your first try. Our world-class online learning comprises of live support with guaranteed response time, targeted lectures and notes written by industry professionals, practice questions and quizzes, and a dedicated course forum and study group to make the most of community and social learning opportunity. Join 100’s of other professionals who have done it before you and stay confident that you are covered by our 100% Pass Guarantee or your money back.

ITIL Foundation Certificate in IT Service Management certifies that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.

Target Group

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to
    enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who
    need to be informed about and thereafter contribute to an ongoing service improvement

This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)


Eristotle awards you a Course Completion Certificate once you successfully satisfy the required criteria. The certificate is a record of your achievement, which you can also use towards any course study requirements.

Course Curriculum

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